Terms of Service
Herein this document, all usage of the words "we", "us", and "our" refer to treudler.net. The content
of this Terms of Service document is a legally binding agreement for any account holders with
treudler.net. We reserve the right to terminate and cancel any client and service at any time, for
any reason. Find the document listings below for a description of our terms.
Service Abuse & Acceptable Use
By using treudler.net hosting services,
you agree to not abuse systems or networks in any way that may harm the usability of other client
services, or harm outside networks or individuals. This includes but is not limited to: hosting or
distribution of malicious files, targeted harassment towards individuals (invasion of privacy),
outbound network attacks (DoS), copyright or trademark infringement, piracy (including server
license cracking, i.e. Teamspeak servers), tor exit nodes, fraud, phishing, gambling/lottery sites,
unsolicited e-mail spam, malicious network scanning, and other forms of resource abuse that may
cause harm to other clients. If you're on a shared service (virtual private servers or game
servers), you may not utilize 100% of allocates cores for an extended period of time, dependant upon
the average load on the system at the time. We do not impose hard load limits, so if you have
software that may occasionally use more than average it usually perfectly fine. If you run software
that requires high CPU usage on a constant or unusual basis, please contact us beforehand.
Refunds & Cancellation
Refunds may be granted within 14 days
(168 hours) of the activation of your virtual private servers, web hosting, or other service, with a
valid reason. The service needs to be untouched. Dedicated Servers are non-refundable. Cancellations
will be processed soon after the request is submitted, typically at 12:00 AM GMT-6. Cancellation
requests must be submitted through your service area or requested via billing ticket. If a service
is overdue, the service may be suspended by hand after 168 hours. We are not responsible for
reminding you to pay invoices, you must keep records of your due dates and pay service invoices on
time to avoid termination.
Data & Account Responsibility
You, the client, are responsible for the
data on your server. We are not responsible for any data loss that may occur during rare incidents
such as hardware failures, however if hardware failures occur we will attempt to restore data from
our automated backups. You are responsible for the actions that occur on your service.
We may provide free automated data backups for certain services,
if so, these are taken solely for administrative purposes such as disaster recovery (disk or raid
failure, etc.) and as so, we do not provide continuous access to these backups for client-end data
issues. We may provide restores upon request, however additional fees may apply for admin time
All support request must be submitted through your client area
via tickets. We are not required to provide technical support via live chat, social media, or other
unofficial contact methods. We provide self-managed services, meaning the client is responsible for
configuring their services unless a management service is purchased.
Our affiliate system is aimed at providing clients a chance to
receive account credit in exchange for referring new customers. Payouts will only be given via
account credits, unless otherwise stated. If you're interested in payout via PayPal please contact
us. SEO marketing, or falsely representing us in efforts to gain credits is not allowed. All billing
issues relating to affiliate accounts must be reported to us within 7 days.
Credit card chargebacks and payment disputes are prohibited and
may result in termination or suspension of your service without warning. Chargebacks or disputes
will disqualify the client from receiving a refund for any payments, and may prohibit future
ordering. If you have an issue with a payment, contact billing for a solution.
We require all clients to maintain correct billing information,
including a full name, accurate billing address (home address) and e-mail address. We collect
information at the time of registration and ordering including full name, address, e-mail address
and phone number. All information is used solely for transaction purposes and to better service you
upon support requests. All billing and data transactions are sent via SSL. Please refer to the