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TOS & PrivacyTerms of Service & Privacy Policy

Terms of Service

Herein this document, all usage of the words "we", "us", and "our" refer to treudler.net. The content of this Terms of Service document is a legally binding agreement for any account holders with treudler.net. We reserve the right to terminate and cancel any client and service at any time, for any reason. Find the document listings below for a description of our terms.


Service Abuse & Acceptable Use

By using treudler.net hosting services, you agree to not abuse systems or networks in any way that may harm the usability of other client services, or harm outside networks or individuals. This includes but is not limited to: hosting or distribution of malicious files, targeted harassment towards individuals (invasion of privacy), outbound network attacks (DoS), copyright or trademark infringement, piracy (including server license cracking, i.e. Teamspeak servers), tor exit nodes, fraud, phishing, gambling/lottery sites, unsolicited e-mail spam, malicious network scanning, and other forms of resource abuse that may cause harm to other clients. If you're on a shared service (virtual private servers or game servers), you may not utilize 100% of allocates cores for an extended period of time, dependant upon the average load on the system at the time. We do not impose hard load limits, so if you have software that may occasionally use more than average it usually perfectly fine. If you run software that requires high CPU usage on a constant or unusual basis, please contact us beforehand.

Refunds & Cancellation

Refunds may be granted within 14 days (168 hours) of the activation of your virtual private servers, web hosting, or other service, with a valid reason. The service needs to be untouched. Dedicated Servers are non-refundable. Cancellations will be processed soon after the request is submitted, typically at 12:00 AM GMT-6. Cancellation requests must be submitted through your service area or requested via billing ticket. If a service is overdue, the service may be suspended by hand after 168 hours. We are not responsible for reminding you to pay invoices, you must keep records of your due dates and pay service invoices on time to avoid termination.

Data & Account Responsibility

You, the client, are responsible for the data on your server. We are not responsible for any data loss that may occur during rare incidents such as hardware failures, however if hardware failures occur we will attempt to restore data from our automated backups. You are responsible for the actions that occur on your service.

Automated Backups

We may provide free automated data backups for certain services, if so, these are taken solely for administrative purposes such as disaster recovery (disk or raid failure, etc.) and as so, we do not provide continuous access to these backups for client-end data issues. We may provide restores upon request, however additional fees may apply for admin time regarding restores.

Support

All support request must be submitted through your client area via tickets. We are not required to provide technical support via live chat, social media, or other unofficial contact methods. We provide self-managed services, meaning the client is responsible for configuring their services unless a management service is purchased.

Affiliates

Our affiliate system is aimed at providing clients a chance to receive account credit in exchange for referring new customers. Payouts will only be given via account credits, unless otherwise stated. If you're interested in payout via PayPal please contact us. SEO marketing, or falsely representing us in efforts to gain credits is not allowed. All billing issues relating to affiliate accounts must be reported to us within 7 days.

Payment Chargebacks

Credit card chargebacks and payment disputes are prohibited and may result in termination or suspension of your service without warning. Chargebacks or disputes will disqualify the client from receiving a refund for any payments, and may prohibit future ordering. If you have an issue with a payment, contact billing for a solution.

Account Privacy

We require all clients to maintain correct billing information, including a full name, accurate billing address (home address) and e-mail address. We collect information at the time of registration and ordering including full name, address, e-mail address and phone number. All information is used solely for transaction purposes and to better service you upon support requests. All billing and data transactions are sent via SSL. Please refer to the privacy policy below for more information regarding account privacy.

Privacy Policy


Client Information

Client information such as first and last name, billing address, phone number, and e-mail addresse are never shared with third parties, commercial or individual. Client accounts are kept indefinitely for transaction logging purposes but can be removed upon request after 18 months of account closure, or no active services. Information may be provided to law enforcement if proper lawful and legal court order is provided.

Client Service Data

Information hosted on our servers by client will never be accessed, saved, or modified by any treudler.net representative without initial notification to and consent of the client, unless client requests technical support prior that may require accessing server data; excluding any offered automated backups. Client data included in automated backups is removed after 7 days of being stored (typically Sunday), including when a service is cancelled by client. Client server data backups are not accessible by technical support or billing representatives, escalation of data request for service restoration purposes only, must be passed to management.