Dear customers,
Dear friends,
Dear team,

As you're aware, our support response time has increased a lot in the past couple of months. First of all I need to point out that Treudler has not deadpooled (greetings to LowEndTalk).

I have done everything alone, indeed my great team helped me with the community, with tickets and some little technical work, but that's not even 10% of the total work. Special thanks to Jarno, Emile, Ricky and James, plus my much loved Senior Customers. You really made my past year complete. Also I wanna thank Robin, who has co-founded this company with me, even if he has left Treudler in late 2016 already.

I took care of over 2700 customers in a period of nearly 3 years. I made profit, which was always re-invested into new host systems for our virtual servers (plus some Steam games for myself).

Since mid of 2017 I have been looking for someone who could take over Treudler as it is. The main problem is that I'm not trusting my lastname to anyone. Before someone else scrapes it, I decided to shut everything down. The real reason for this quick shutdown is that I just don't want to work on Treudler anymore. I want to focus on my reallife and personal education. My near friends and customers will understand that.

I did not need any real help or anything like that, I was not overstrained, it just took me too much time and effort to work on everything.

FAQ:

Q: Can I get a backup of my server?
A: Download it yourself. If a customer is terminated, all his files are PERMANENTLY DESTROYED and can NOT be restored, including all server files. According to our terms of service we're not responsible for your data. I’m terribly sorry. Doing backups has to be a standard in 2018.

Q: I have credits left in my account. Can they be paid out?
A: No. All credits are non-refundable. We will keep our billing system up. If I’m ever planning to sell unused resources on my private Hetzner servers, you'll be able to use them for that.

Q: I've renewed my server for 3, 6 or 12 months. Will I get a refund?
A: Yes. We will provide a refund within the next 30 days. There's nothing that has to be done from your side.

Q: You’re owning a few thousand IPv4 addresses at OVH and SoYouStart. Can I buy them?
A: Yes. You can buy /27, /28, /29 and /30 subnets at 1€ per IP independent of if you're a hosting provider or private person. Paypal friends & family only. Contact me at joshua@treudler.net for further details.

I'm actually very proud for what I’ve done in my age of only 20. With distance, Treudler has been one of the best OVH resellers in the world.

Thank you,